Professional Dialogues for Business English

ECTS: 5
Department: TC
Degree level: 2nd year of Bachelor
Teaching contact hours: 20
Instructor: Aida MESINOVIC

Participate in meetings
o Express opinions clearly and diplomatically.
o Agree, disagree, and make suggestions.
o Ask for clarification and summarize key points.
Negotiate effectively
o Make proposals and counterproposals.
o Discuss prices, deadlines, and conditions.
o Reach compromises and agreements.
Handle customer interactions
o Respond to enquiries professionally.
o Deal with complaints using appropriate language.
o Offer solutions and follow-up actions.
Discuss workplace issues
o Talk about teamwork and leadership.
o Discuss deadlines, priorities, and problem-solving.
o Give constructive feedback.
Use appropriate business vocabulary
o Employ vocabulary related to marketing, finance, management, logistics, HR, and customer service.
o Use common business idioms and collocations accurately.
Demonstrate intercultural communication skills
o Adapt communication to different professional cultures.
o Use polite and diplomatic language.

Business Dialogue Topics

Job interviews /Team meetings /Sales negotiations /Customer complaints
Performance reviews /Product launches /Supplier negotiations /Sustainability initiatives
Recruitment interviews

Group of 26 students (2 to 4 students per team) : mostly dialogue training with preparatory and follow-up sessions

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